A conceptual framework and classification of capability areas for business process maturity

A conceptual framework and classification of capability areas for business process maturity Amy Van Looy a b , Manu De Backer a b c d & Geert Poels b a Faculty of Business Administration and Public Administration – Department of Management and ICT, University College Ghent, Ghent, Belgium b Faculty of Economics and Business Administration – Department of Management Information Science and Operations Management, Ghent University, Ghent, Belgium c Faculty of Applied Economics – Department of Management Information Systems, University of Antwerp, Antwerp, Belgium d Faculty of Business and Economics – Department of Management Informatics, K.U.Leuven, Leuven, Belgium Version of record first published: 24 May 2012.